Contact Us

Whether you have a question about our reviews, want to flag an inaccuracy, or simply need to point us in a different direction, this page explains how to reach us and what happens after you do. We read every message and aim to respond as promptly as we can.

How to Reach Us

The easiest way to contact the team at New Zealand Online Casinos is by email. Send your message to [email protected] and include as much detail as you can — the more context you give us, the faster we can help.

We are a small editorial team, so we do not operate a live chat service or a phone line. Email is the single channel we monitor, and we treat every query with the same attention regardless of subject.

What You Can Contact Us About

We welcome messages on a range of topics. The most common reasons readers get in touch include:

• Factual corrections — If something on the site looks out of date or inaccurate, please tell us. We verify our content regularly, but casino terms and offers change often. A note with the page URL and the specific detail in question is the most helpful way to flag it.
• Content queries — Questions about how we assess and rank casinos, what our ratings reflect, or how we handle affiliate relationships.
• Partnership and advertising enquiries — If you represent an online casino operator and would like to discuss being included in our reviews, email us with full details about the operator, its licensing jurisdiction, and the markets it serves. We assess all operators independently before publishing anything.
• Technical issues — Broken links, pages that will not load, or anything else that looks like a site problem. Screenshots are helpful.
• General feedback — Suggestions for content we have not covered, topics you would like to see expanded, or general comments about your experience on the site.

What We Cannot Help With

Because New Zealand Online Casinos is an independent comparison and review site, there are some things that fall outside what we can assist with:

• Disputes with a casino operator — these need to go directly to the casino's support team or, where relevant, to the licensing authority that issued the operator's licence.
• Account login or withdrawal problems with any casino — we have no access to operator systems and cannot intervene on a player's behalf.
• Legal or financial advice — we provide information and comparisons, not professional advice of any kind.

If you are experiencing a problem with a specific casino, the best starting point is always that operator's customer support. If you are concerned about your gambling behaviour, please visit our responsible gambling guidance, which lists support services available in New Zealand.

Our Commitment to Editorial Independence

New Zealand Online Casinos earns commission when readers follow links to casino operators and register or deposit. That commercial arrangement does not determine which casinos we review, how we rate them, or what we write about them. If you have questions about how our editorial process works, you are welcome to ask — we are happy to explain our approach. You can also read more on our about us page.

Response Times

We aim to respond to all emails within three to five business days. During busy periods it may take a little longer. If your message relates to a factual error or a site issue, we treat those as a priority and will typically acknowledge them sooner.

When you write to us, please include:

1. A clear subject line summarising your query
2. The URL of any page you are referring to, if relevant
3. Enough background for us to understand what you need

Generic or vague messages are harder to act on quickly, so the more detail you include upfront, the better.

A Note on Responsible Gambling

If you are worried about your own gambling or that of someone close to you, please do not wait to get in touch with a support service. Our responsible gambling page lists organisations in New Zealand that offer free, confidential help. The Problem Gambling Foundation of New Zealand and the Gambling Helpline (0800 654 655) are available to anyone who needs support — reaching out early makes a genuine difference.

You can also review our terms and conditions for full details of how this site operates, including our affiliate disclosure and the limits of the information we provide.

Ready to get in touch? Email us at [email protected] — we look forward to hearing from you.